More and more dissatisfied customers are complaining about the Dushanbe City Bank on social media. On October 9, dozens of residents of Tajikistan who are clients of Dushanbe City Bank expressed their dissatisfaction on social media, stating that the services of this bank do not meet current standards. Dushanbe City Bank is owned by the […]
More and more dissatisfied customers are complaining about the Dushanbe City Bank on social media.
On October 9, dozens of residents of Tajikistan who are clients of Dushanbe City Bank expressed their dissatisfaction on social media, stating that the services of this bank do not meet current standards.
Dushanbe City Bank is owned by the son of the President of Tajikistan, Rustam Emomali, but this has not spared the bank from criticism from unhappy customers.
Customers are dissatisfied with the poor service at the central office of this financial institution in Dushanbe. Most complaints are related to theft of money from clients, low service quality, long queues, and the terrible attitude of the staff.
Customers write that even for the simplest tasks, they need to go to the customer service center, as in most cases it is not possible to resolve even simple issues over the phone.
This issue has been discussed in the group “Ahbor baroi afkor/Information for Reflection” on Facebook and continues to this day.
Customers write that they have to wait a long time in line for service, as there are always many people. User Rustam Rustamov, who initiated the discussion, noted that the bank staff “do not respect people at all.”
Users also pointed out that in addition to the rude treatment from bank staff, ATMs do not always have cash, which creates difficulties for clients.
Some clients even called for the closure of this bank.
“The central bank should revoke this bank’s license, as they cannot provide even the simplest banking services for citizens,” a client writes.
Clients also note that they are forced to use this bank’s services, while other banks operate much better.
“I am a million times dissatisfied with Dushanbe City. I personally use the services of Alif Bank. But some of our business partners use Dushanbe City, so we are forced to use the services of this bank, which are the worst,” writes Rustam Rustamov.
Clients demand that Dushanbe City Bank implement simple mechanisms for addressing customer inquiries and providing timely assistance from specialists. The company has not yet officially commented on the customers’ complaints. Clients expect that the management will take measures to improve the quality and efficiency of services and make radical changes in customer relations.